General
By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. These terms apply to all users of the site and all purchases made through our store.
We reserve the right to update or modify these terms at any time without prior notice.
Products
All products are sold as described on our website. We make every effort to display product details, colors, and images as accurately as possible. However, slight variations in appearance may occur due to lighting, screen settings, or manufacturing differences.
Our products are intended for display, collecting, and light use only.
They are not edible.
Orders & Processing
Orders are processed within the timeframe stated on our website. Processing times may vary during peak periods.
We reserve the right to cancel or refuse any order if necessary, including but not limited to cases of suspected fraud or incorrect pricing.
Shipping & Delivery
Shipping times provided are estimates only and may vary depending on destination, customs processing, and carrier delays.
We are not responsible for delays, lost packages, or delivery issues caused by shipping carriers, customs, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided at checkout.
Returns & Refunds
We do not accept returns or exchanges for change of mind.
If an item arrives damaged or defective, you must contact us within the timeframe stated in our policy and provide supporting evidence (such as photos or videos).
We reserve the right to determine whether an item qualifies as defective or eligible for compensation.
Tracking & Responsibility
Once an order has been shipped, responsibility for the package is transferred to the shipping carrier.
Tracking information will be provided when available. It is the customer’s responsibility to monitor tracking updates and contact the carrier if necessary.
Product Disclaimer
Due to the nature of the materials and manufacturing process, minor imperfections may occur. These do not affect the product's usability and are not considered defects.
We do not provide refunds or compensation for:
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Minor cosmetic imperfections
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Packaging damage where the product remains intact
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Damage caused by misuse, handling, or storage after delivery
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Contact
If you have any questions regarding these Terms & Conditions, please contact us through our website or info@moomoochi.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments